Booking terms & cancellation policy

Little Barn Ashridge · Deer Leap House, Nettleden Road, Little Gaddesden, Berkhamsted, Hertfordshire HP4 1PN

Booking and payment

You request a booking on this website. When your stay can be priced online, you pay by card as part of your request: the full amount, including the security deposit, is reserved on your card but not taken.

• We reply within 24 hours. Your card is only charged if we confirm your booking, and you’ll receive an emailed receipt with your booking details.
• If we can’t host you, we decline the request and the reservation on your card is released. Nothing is charged.
• Some bookings need a quote first — for example Exceptional Leadership programmes or the Little Gaddesden resident rate. We’ll email you a price and a secure payment link.
• If you’d like private dining, you can ask for it while you book. More on private dining.
• Little Gaddesden residents and charities or community groups get a special rate. Discount codes and special rates come off the booking price, never the security deposit.
• You can also pay by invoice if your booking is at least 7 days away — useful for companies and groups. Nothing is charged when you request. When we confirm, we email an invoice that’s due within 14 days and at least 7 days before you arrive. If it isn’t paid by then, we may cancel the booking. Once it’s paid, the cancellation policy below applies as normal.
• Payments are processed securely by Stripe. We never see or store your card details.

Security deposit

A security deposit of £100 is included in your payment. We return it to your card after your stay, once we’ve checked the barn. We may keep back part or all of it to cover damage, breakages or extra cleaning, and we’ll tell you why if we do.

Damage to the barn and equipment

Please treat the barn and everything in it with care. You’re responsible for any damage, beyond normal wear and tear, caused during your booking by you or anyone in your group — to the barn, its furniture and contents, and its equipment, including the gym, the reformer Pilates machine, the golf simulator, the pool and the outdoor kitchen.

Please tell us straight away if anything is damaged or stops working. We’ll take the cost of repair or replacement from your security deposit, explain what it covers, and send you photos and receipts. If the cost is more than the deposit, you agree to pay the difference, and we’ll send you an invoice for it.

Cancellation policy

If you need to cancel a confirmed booking, email us at hello@littlebarnashridge.co.uk. Notice is counted from the day we receive your email to your arrival date.

“Booking” means everything you paid except the security deposit. Refunds go back to the card you paid with; banks usually take 5–10 working days to show them.

If we ever have to cancel your booking, we’ll refund everything you’ve paid in full.

Gift vouchers

• Gift vouchers are valid for 24 months from the date they’re bought. The expiry date is on the voucher.
• They can be used towards any overnight stay, weekly hire or day hire booked on this website — not the security deposit, and not bookings made through Airbnb.
• If a booking costs less than the voucher, the rest stays on the code until it expires. One gift voucher can be used per booking, alongside one discount code.
• If a booking paid partly with a voucher is cancelled, the voucher gets back the same share as the cancellation refund.
• Vouchers can’t be exchanged for cash. If you buy one, you can cancel within 14 days for a full refund, as long as it hasn’t been used.
• Anyone with the code can use it, so please keep it safe.

Your stay

• The barn is for private hire only. We don’t host hen or stag parties.
• Overnight stays are for up to 4 guests, in two double bedrooms. Day hire is for up to 15 people.
• Check-in is from 3pm, with self check-in using a key lockbox (we send the details before you arrive). Check-out is by 12 noon.
• No smoking or vaping inside the barn. Smoking is only allowed in the designated area behind the barn.
• Quiet hours are 9pm to 7am. The grounds are lovely in the evening — just please keep noise low.
• Events and commercial photography or filming are welcome by prior arrangement — please ask us before booking.
• Well-behaved dogs are welcome on request — please tell us when you book.
• The gym, reformer Pilates and golf simulator are free to use for up to 2 hours a day each, at times arranged with us.
• Overnight stays and weekly hire include a welcome hamper. Day hire doesn’t.
• The heated outdoor pool is open from April to September inclusive, and included with every booking in those months. The pool and outdoor kitchen are used at times arranged with us.
• Josh F Barbers is on site, in a separate building, and is booked separately at joshfbarbers.com.

Your details

We use the details you give us only to manage your booking and to contact you about it. Our privacy policy explains what we collect, who we share it with, how long we keep it and your rights.

Cookies

If you choose “Accept” on our cookie message, Google Ads sets a cookie so we can see which of our adverts lead to booking requests and enquiries. We don’t use any other tracking, and nothing is set if you choose “Decline”. You can change your choice at any time with “Cookie settings” at the bottom of any page.

Private dining

Private dining is offered by Hawkins Private Dining, an independent business we work with. If you ask about it when you book, we pass your request to them and share what they suggest. The menu, prices and any terms for the dining come from Hawkins Private Dining and are separate from your booking at the barn. Asking about private dining doesn’t commit you to anything.