Privacy policy
Last updated 5 November 2026
Who we are
Little Barn Ashridge is run by Nicholas Fienberg, trading as Little Barn Ashridge, Deer Leap House, Nettleden Road, Little Gaddesden, Berkhamsted, Hertfordshire HP4 1PN. We’re responsible for the personal information you give us (the “data controller”). If you have any questions about it, email hello@littlebarnashridge.co.uk or call 07725 810418.
What we collect
- When you request a booking: your name, email address and phone number (if you give it), your dates, booking type and number of guests, any extras you ask for, and your message.
- If you pay by invoice: the company or organisation name, the email address and billing address for the invoice, and any purchase order number.
- If you ask about private dining: the occasion, number of guests and your plans. We pass these, with your name, email address and phone number, to Hawkins Private Dining so they can reply to you.
- If you ask for a special rate: where you live in Little Gaddesden, or what your charity or community group does, and any discount code you use.
- When you buy a gift voucher: your name and email address, and the name, email address and message for the person it’s for. We use them to send the voucher and a confirmation.
- When you pay: the amount and the status of your payment. Your card details go straight to Stripe, our payment provider — we never see or store them.
- When you contact us: what you send through our contact or resident forms, or by email or phone.
- When you visit the website: basic technical information, such as your IP address and browser, which our hosting provider uses to deliver the site and keep it secure. We also use Cloudflare Web Analytics to count visits and see which pages are popular and how quickly they load; it doesn’t use cookies, doesn’t track you across other sites and doesn’t build a profile of you. If you accept our cookie message, a Google Ads cookie (see Cookies).
How we use it, and why
| What we do | Our reason (lawful basis) |
|---|---|
| Reply to your request, take payment, manage your booking and contact you about your stay | To carry out a contract with you, or take steps you’ve asked for before one |
| Check you qualify for a resident or charity rate | To carry out a contract with you |
| Answer enquiries that aren’t bookings | Our legitimate interest in replying to people who contact us |
| Keep booking and payment records | Our legal obligation to keep tax and accounting records |
| Keep the website and payments secure and prevent fraud | Our legitimate interest in protecting the business and our guests |
| See which of our adverts lead to bookings | Your consent, which you can withdraw at any time |
We don’t sell your information, and we don’t send marketing emails.
Who we share it with
We only share what each service needs to do its job for us:
- Stripe — processes card payments and refunds.
- Supabase — stores our booking records, on servers in London.
- Cloudflare — hosts the website and provides privacy-friendly visit statistics (no cookies).
- Formspree — delivers booking and contact form messages to our inbox.
- Hawkins Private Dining — an independent private-chef business we work with. They only receive your details if you ask about private dining, and they look after them under their own privacy policy.
- Resend — sends our booking emails to you, such as your arrival details and a thank-you after your stay.
- Google — our email (Google Workspace) and the website’s fonts; and Google Ads, only if you accept the cookie.
- Airbnb — we share booked dates only, so our calendars stay in step. No personal details.
Some of these providers may handle data outside the UK, including in the United States. When they do, it’s protected by safeguards recognised under UK law, such as the UK–US data bridge or approved contract terms. We may also share information if the law requires it.
How long we keep it
- Bookings that go ahead: six years after your stay, because we have to keep tax and accounting records.
- Requests that don’t go ahead, and general enquiries: up to 12 months, then deleted.
- Gift vouchers: six years after they expire, for our accounting records. Voucher purchases that aren’t completed are deleted after 30 days.
Your rights
You can ask us to:
- give you a copy of the information we hold about you;
- correct anything that’s wrong;
- delete your information, unless we have to keep it (for example, for tax records);
- restrict or stop how we use it, or send it to you in a format you can reuse;
- withdraw your consent to the advertising cookie, at any time, using “Cookie settings” at the bottom of any page.
Email hello@littlebarnashridge.co.uk and we’ll reply within one month. It’s free.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping it safe
Booking records are only available to us, through a secure sign-in. Payments are handled entirely by Stripe, and the website is served over an encrypted connection.
Changes to this policy
If we change how we use your information, we’ll update this page and the date at the top.
Questions? Email hello@littlebarnashridge.co.uk or call 07725 810418.